Refund & Returns Policy

At MaCaja, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please review our Refund & Returns Policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging, accessories, manuals, and labels.
Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Gift cards
Downloadable software or digital products
Clearance or final sale items
Products damaged due to misuse or improper handling
Items with missing accessories or original packaging

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the product
Photos of the packaging (if applicable)
A brief description of the issue

We will review your request and arrange a replacement or refund where applicable.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be issued to your original payment method.
Processing times may vary depending on your payment provider.
Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Exchanges

We replace items only if they are defective, damaged, or if you received the wrong product.

If you need an exchange, please contact our customer support team with your order details.

Return Shipping

If the return is due to:

Our error (wrong item, defective, or damaged product): We will cover the return shipping cost.
Customer preference (changed mind, ordered by mistake, etc.): The customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.